Privacy Policy

This Privacy Policy describes how pholdit.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@pholdit.com or by mail at:

Victorigami, LLC
757 4TH AVE
BROOKLYN, NY 11232

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Personal Information collected: name, billing address, shipping address, payment information (including but limited to credit card numbers, PayPal information, Google Pay and Apple Pay), email address, and phone number.

Sharing Designs and User Content

When sharing a design or User Content, you are making that design and User Content publicly available. Anyone who obtains a copy of the shared link to your design or content will be able to view it.

We are not responsible for the User Content that you provide through the Site. You may have the option to delete your User Content, but in some cases, we cannot ensure that it can or will be deleted. Copies of your User Content may remain viewable in cached and archived pages, or it might have been copied or stored by other site users. Do not provide any User Content that you do not want to be accessed or used by PHOLDit and third parties.

Customer Support Information
Purpose of collection: customer inquiries and Customer Happiness Guarantee claims
Source of collection: the “Site” through inquiry forms and by email.

Disclosure for a business purpose: customer inquiry, customer support and Customer Happiness Guarantee resolutions

Personal Information collected: name, shipping address, phone number.
Source of collection: collected from you

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

International transfers

Our Site is maintained in the United States. The information we collect from you through our services may be transferred to, and stored and processed in the United States and other destinations outside the European Economic Area (“EEA”) or other country in which you are located. This includes processing by us, our affiliates, our third party service companies and other third parties as described in this Policy. You explicitly consent and agree to such transfer, storing and/or processing of your Personal Information outside the EEA or other country in which you are located. You understand that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States. The United States may not have data protection laws that are as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Information will at all times be in accordance with this Policy.

Your European privacy rights

If you are a resident of the European Union or the United Kingdom, you have certain additional rights with respect to your Personal information under, respectively, the General Data Protection Regulation (Regulation (EU) 2016/679) (the “EU GDPR”) and the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 (the “UK GDPR”) (collectively, the “GDPR”), including the following:

  • The right of access to your Personal Information.
  • The right to rectify your Personal Information if it is incorrect or incomplete.
  • The right to have your Personal Information erased (“right to be forgotten”) if certain grounds are met.
  • The right to withdraw your consent to our processing of your Personal Information at any time (if our processing is based on consent).
  • The right to object to our processing of your Personal Information (if processing is based on legitimate interests).
  • The right to object to our processing of your Personal Information for direct marketing purposes.
  • The right to receive your Personal Information from us in a structured, commonly used and machine-readable format, and the right to transmit your Personal Information to another controller without hindrance from us (data portability).

If you are located in the European Union or the United Kingdom and you are or have been our customer, we may send you marketing communications based on our legitimate interests, subject always to your right to opt out of such communications. Further, if you are located in the European Union or the United Kingdom, we will never share your personal information with a third party for such third party’s marketing purposes, unless you have specifically consented to us doing so.

You may fill out a request here to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances we may charge a reasonable fee for access to your Personal Information.

Furthermore, if you believe that our processing of your Personal Information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.

For purposes of the GDPR, we are a “controller” and you are a “data subject.”

Your California privacy rights

If you are a California resident, California law provides you with additional rights regarding our use of your personal information.

Your Virginia privacy rights

If you are a Virginia resident, Virginia law provides you with additional rights regarding our use of your personal information. Specifically, you may exercise the following rights:

  • To confirm whether or not we are processing your Personal Information and to access such Personal Information.
  • To correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of your Personal Information.
  • To delete Personal Information that you provide or that we obtain about you.
  • To obtain a copy of your Personal Information that you previously provided us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Information to another entity without hindrance, where the processing is carried out by automated means.
  • To opt out of the processing of your Personal Information for purposes of targeted advertising, the sale of your Personal Information and profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

To help protect your privacy and maintain security, we will take steps to verify your identity before complying with your request. If we decline to take action in any request that you submit in connection with the rights described above, you may ask that we reconsider our response by sending an email to us at [EMAIL]. You must ask us to reconsider our decision within 45 days after we send you our decision.

Children’s privacy

Our Site is not targeted to children under thirteen (13) years of age and we do not knowingly collect Personal Information from children under 13. If we discover that we have inadvertently collected Personal Information from a child under 13, we will promptly take measures to delete that Personal Information from our systems. In the case of residents of the European Union and the United Kingdom, we do not collect Personal Information from anyone under the age of 16 except with parental consent, subject to an EU member state providing by law for a lower age (not below 13 years).

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We reserve the right to change this Privacy Policy from time to time and in our sole discretion, except where prior notice or consent is required by law. If we make material changes to this Privacy Policy that allow for new of different uses of your Personal Information, we will notify you by posting changes on the Site, unless other notice is required by law, and we will give you an opportunity to opt out of such new or different uses of your Personal Information. Please check this Privacy Policy frequently and please check it particularly before you submit additional information via the site.

External links

Our Site may contain links to other websites. Your use of an external website is subject to and governed by the terms and policies of that website. Victorigami, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees are not responsible for the privacy practices of such other websites. We encourage our users to read the privacy statements of each and every website they visit.

Security

We have implemented technical and organizational measures, appropriate to the risk, to protect your information against accidental or unlawful destruction, loss or alteration and unauthorized disclosure or access. For example, we limit internal access to our servers and have physical, electronic, and administrative safeguards in place that are designed to protect your information. However, the transmission of information via the Internet is not completely secure, and we cannot guarantee the security of information transmitted through our Site. We cannot ensure or warrant the security of any such information, and you provide such information at your own risk.

You can also take steps to help protect your information. For example, if you have an account with us, you should take steps to protect against unauthorized access to your account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private.

Data retention

We retain your Personal Information, if provided by you through our Site, for as long as your inquiry is active (as determined by us) and for a reasonable time thereafter, or if applicable, for as long as you remain on our marketing list. We also may retain your Personal Information for a longer period of time on the basis of our legitimate interests in providing our Services to you or as necessary to comply with our tax and legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Personal Information, we may continue to retain and use aggregated or anonymous data previously collected so that it can no longer be used for personal identification and/or anonymize or aggregate your Personal Information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties. When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

Third-Party Processors

We use third-party service providers, including payment gateways, hosting services, and analytics providers, to help deliver and maintain our services. These third parties are responsible for maintaining their own privacy policies and data protection practices. Victorigami, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees are not responsible for the actions or practices of these third-party processors. By using our services, you agree to the terms of the privacy policies of any third-party services you engage with through our site.

PHOLDit uses the IP2Location LITE database for IP geolocation.

Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.