Order Terms of Service

Payment

All prices set forth on our Site and stated herein are based on current costs and subject to change without notice. By submitting an order on our Site to purchase print products, graphic services, or other services, the customer agrees that all charges, taxes, and shipping/handling fees will automatically be charged to the credit card or paid by the customer with an approved payment method.

Refund Policy

All sales are final. Orders are non-refundable once PHOLDit begins work on your order, which means PHOLDit has received the necessary materials (i.e. digital files and payment) and started work on your job (i.e. your job is in production).

Please note that Typesetting and Design services are non-refundable. Upon cancellation of an order, the customer is responsible for the full or partial cost of these services, depending on the time allocated to the project by our Design department.

File Submissions

The customer is 100% responsible for reviewing their files and correcting any issues prior to placing the order. Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submission. Special requests must be submitted in writing by the customer and approved by PHOLDit prior to processing the order. PHOLDit is not liable for errors caused by any of the following reasons:

  • Spelling, punctuation, or grammatical errors made by the customer
  • Inferior quality or low-resolution of uploaded images
  • Artwork files that are not created following our specifications
  • Design errors or color selection errors introduced in the artwork file creation process submitted by the customer
  • Transparency issues
  • Damaged or outlined fonts
  • Variances in color from the conversion of Pantone or RGB colors to CMYK
  • Errors in user-selected options such as product type, size, finishing options, or quantity
  • Incorrect dimensions, image orientation, or file submission in accordance with our artwork guidelines
  • Cracking on folds
  • Cutting variances
  • Color match
  • Delivery delays due to improperly prepared files
  • Duplicate orders submitted by the customer
  • Incorrect file layout for folding, scoring, hole drilling, die-cutting, or other custom services

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could infringe rights of privacy, publicity, copyrights, or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Proofs

If requested, an online proof will be available for your review after we have received your files for print. Actual time will vary depending on our current workload. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. It is the User’s responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by User’s non-approval of the proof.

An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and overprint issues. Nor do they show color change from RGB or Pantone to CMYK.

The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. The customer is fully responsible for all that is contained in the final approved proof.

Proofs will be available for approval within 48 hours.

Color Accuracy

We will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Due to inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed and may vary from 10-15%. By placing an order with PHOLDit, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and final printing piece. Under no circumstances, will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on email proofs that you approve. Email proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Turnaround

Orders will receive a digital proof within 2 business days, unless proof is waived. Orders must be paid, print-ready files received and proofs approved by 4 P.M. ET (Eastern Time) for printing turnaround time to begin the next business day. PHOLDit is not liable for any delays in production or turnaround times resulting from print files or proofs that are submitted or approved after 4 P.M. ET.

Business days are from Monday-Friday and does not include weekend or holidays. Orders that are submitted on Saturday, Sunday, and holidays will process the next business day. PHOLDit is not responsible for any delays or damages caused by delivery carriers. Orders may be delayed due to unforeseen circumstances such as equipment failures, power outages, etc. Therefore, turnaround times are not guaranteed.

Complaints

All complaints must be registered within 3 calendar days of receiving the order. Should the job contain manufacturing defects or errors, please contact us to discuss reruns/replacements and/or refund. We may offer a resolution at no charge, but we maintain the right to judge what a manufacturing defect or error is.

Cut / Size Accuracy

Due to limitations with the Gang-Run printing process, the accuracy of the final cut size is not guaranteed. We accept no responsibility for size variations below or above 1/16″ to 1/8”. Some orders are printed to size and cut in by 1/16” to avoid excess from the order next to it. Under no circumstances will a reprint be honored for size variations that have occurred during the printing process within these specifications. By placing an order with PHOLDit, you agree to this limitation.

Over and Under Print

Due to the gang run method that PHOLDit uses, we cannot guarantee that every order will be the exact number of items which was ordered. PHOLDit can only guarantee that it will come within plus or minus 10% of the number of items ordered. Although rare, in the event of an underrun, we will either refund or issue Store Credit for the amount of pieces we were “short” if over 10% of the order quantity. If customer requires guaranteed exact quantities, client must notify us before placing the order.

Unfinished Abandoned Orders

Unfinished orders where we cannot get a hold of customers after 2 weeks (Approximately 10 business days), will be canceled. Unfinished abandoned orders are non-refundable. Client will be contacted via phone call and email multiple times. PHOLDit will then give the client a final notice phone call and email on the 10th business day.

Sales Tax

All New York orders are subject to sales tax. To qualify for tax exemption, please contact our Accounting Department to request a Resale Certificate for completion. The customer is responsible for completing the resale certificate with all the pertinent information including a detailed list of items that will be resold.

Releasing Artwork

Customer supplied print ready files will be archived for 180 days from the invoice date. Print files must be requested within 180 days of invoice date, after 180 days, files will be removed from our server and archived. We reserve the right to delete files of inactive customers. We will NOT release layered files, stock images, templates, or fonts used for a print project. All materials we create in producing your job are the property of PHOLDit.

We may also from time to time include customers’ printed pieces as samples of our products on our website or in our sample kit. You agree to grant us permission to display or mail samples of your piece(s) unless you specifically request that we do not include them in our samples.